Refund policy

Returns & Refunds Policy

Certified Goofy is a small-batch brand, and our products are produced in limited quantities. Because of the nature of our products, we do not accept returns or exchanges for change-of-mind purchases.

All Sales Are Final

All Certified Goofy purchases are final sale. We do not accept returns or exchanges for:

  • Change of mind

  • Incorrect size selection

  • Ordering the wrong product

  • Personal preference or style changes

  • Hats that have been worn, washed, altered, or damaged after delivery

Because our hats are wearable products and are produced in limited quantities, we cannot resell merchandise that has been worn or used.

Damaged or Defective Items

We want you to receive your order in excellent condition. If your hat arrives damaged or has a manufacturing defect, please contact us within 72 hours of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos showing the damage or defect

After reviewing the issue, we may offer a replacement or refund at our discretion.

Incorrect Items

If you receive an item different from what you ordered, please contact us within 72 hours of delivery. We will work with you to correct the issue and, when appropriate, provide a replacement or refund.

Refunds

Approved refunds will be issued to the original payment method. Once a refund has been processed, please allow your payment provider's standard processing time for the funds to appear in your account.

Original shipping charges are generally non-refundable unless the return or refund is the result of an error on our part or a defective product.

Order Cancellations

Orders may be cancelled only if the request is received before the order has been processed or shipped. Once an order has entered processing or has shipped, it cannot be cancelled.

Contact Us

If you believe you received a defective, damaged, or incorrect item, please contact us with your order information and supporting photos. We're a small business and appreciate the opportunity to make things right when there is an issue with your order.

Thank you for supporting Certified Goofy.